Cancellation and Refund

Welcome to Keerthi's Bridal Collections. We understand that sometimes plans can change, and we aim to be as accommodating as possible within the framework of our business operations.

Cancellation Policy:

  1. Time-Frame for Cancellation: Orders can be canceled up to 48 hours before the scheduled shipping date.
  2. Notification: To cancel an order, please contact us via email or phone with your order details.
  3. Cancellation Charges: There are no cancellation charges if the order is canceled within the specified time frame.

Refund Policy:

  1. Eligibility for Refunds: Refunds are processed only for cancellations made within the stipulated time frame.
  2. Processing Refunds: Once the cancellation is confirmed, we will initiate a refund to your original method of payment.
  3. Refund Time-Frame: The refund process may take up to 7-10 business days to reflect in your account, depending on your bank or card issuer.
  4. Non-Refundable Scenarios: Orders canceled after the 48-hour window and custom orders are not eligible for a refund.

Damaged or Incorrect Items:

  1. Report and Return: In case you receive a damaged or incorrect item, please contact us within 24 hours of receiving the product with photographic evidence.
  2. Refund/Replacement: Upon verification, we will process a refund or replacement as per your preference.

General Terms:

  • This policy is in compliance with the laws governing e-commerce in India.
  • We reserve the right to make final decisions on all refund and cancellation matters.
  • Amendments to this policy will be effective immediately upon posting on our website.

Contact Information: For more details or to initiate a cancellation, please contact us at +91 96295 57135.